Both our sales consultant, Nick, and the finance manager, Tammi, were excellent! Prefer this experience of buying a certified pre-owner car to a previous experience with another dealership. The car seems to truly meet the high standards of certification rather than just being given the status.
I leased a Tiguan at Ide Volkswagon through Spencer. Spencer made the entire process very simple, even though I was asking to lease in another state.
Had a great experience, all my questions were answered and they were very accommodating. They also did a great job cleaning my car and had very competitive pricing and good deals like taking off the first months payment.
I purchased a vehicle at Ide VW because of Antonio. Antonio is on the sales team but he is more like a customer advocate. Antonio's easygoing demeanor and zero-pressure approach means he took things at my pace. He quickly retrieved the vehicles that I wanted to test-drive. I appreciate that he gave me my space by allowing me to test drive the vehicles solo, letting the car speak for itself while also giving me time to think. Antonio was extremely transparent about the pricing and he was always reachable on his phone. Antonio made this entire car-buying experience a comfortable and pleasurable one. Thanks to Antonio, I was able to purchase a CPO 2012 VW JSW same day! If I was paired with another salesman or at a different dealership, I'm not sure that this sale would have happened. I was coming off of a very negative experience at a different dealership the day before I came to Ide VW and Antonio turned things right around for me! Antonio's follow through shows that he cares about more than just making the sale, as evidenced by him scheduling a next-day appointment to fix a small windshield chip that we didn't notice the day of the sale because it was raining. Thanks again, Antonio!
They are just the best. Great customer service!
Overall a great buying experience. Spencer was a professional salesman that went out of his way to make sure I was helped. My car wasn't ready at first so they gave me a loaner for the duration. Be careful if you have sensitive ears though, the showroom echos when people speak above a certain volume, which hurt my ears.
This was the second car we purchased from Ide Volkswagen, and we are very happy with both cars. David was a consummate professional; he addressed every question or concern we had with the car we wanted to buy. David was pleasant to work with and was energetic and friendly (as were all the employees we worked with). We highly recommend them for your next purchase!
David was very helpful throughout the whole car buying process. He was very transparent about every step that needed to be taken. There was no stress involved at all. I could not have had a better car buying experience. I am very pleased with my new certified used 2016 VW Tiguan. David was a pleasure to deal with from the first handshake to the last. He probably deserves a stake in the company or at least a hefty increase to his salary. Thanks again, Dan Paskell
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